As organization move critical compute, storage, and application system to cloud providers, several additional attributes or characteristics have become more of an emphasis. The following list of cloud characteristics apply to IT organization in general even if an organization isn’t yet shifting to a cloud environment;
Real-time statistics, monitoring, and metering of services (transparency into the cloud environment)
Company needs to transitioned some or all of their applications into the cloud, so some form of visibility into the cloud environment is essential for a successful experience. This includes real-time monitoring of service status, metered resource utilization dashboards, and service-level agreement (SLA) reporting scorecards.
As applications are moved to the cloud, organizations want the ability to manage their account and application settings without having to submit a helpdesk ticket for routine tasks. This is often an overlooked or underestimated feature of a successful cloud offering.
Role-based security for multilevel administration
User roles are defined within the cloud management system to allow placing orders, approving orders, or managing service subscriptions. These roles also define the visibility of service between users, so multiple organizations or tenants cannot see one another.
24/7 support and escalation to a single provider
Users are looking for the provider to fully support all the services and resources hosted in the cloud. Cloud providers typical provide all backend datacentre and server farm management. But the user also needs the ability to escalate real and perceived user and access issues to provider. Zettagrid Indonesia offers 24/7 customer support, so if you need assistant for your cloud, you can contact us in every time, in every channel.
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*source The Enterprise Cloud – James Bond, 2015