Our infrastructure is backed up to a separate data centre from our production availability zones. Additionally, each of our availability zones remain self-contained, so if there is an outage that affects one zone it will not affect customers in another one. Central services are replicated cross-zone for further fault tolerance.
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What is included
We backup our infrastructure including environment configuration and supporting infrastructure configuration (ie Zettagrid’s core DNS, DHCP, AD, vCloud-Director Cells, vCenters, SQL DB Clusters, etc) and Customer machine configuration (ie, the details about your VMs you see in the ‘My Services’ pages).
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Additional Backup Options
Zettagrid does NOT backup your virtual machines unless you purchase a Zettagrid Backup service. You are responsible for backup of data from your virtual machines and implementing the appropriate retention policy. We offer a comprehensive list of backup and disaster recovery services for Servers and Data Centre’s and recommend that you purchase one of these options.