The Standard Form of Agreement (SFOA) is a set of documents that describe the terms and service levels that govern the services delivered by us. As part of your application process you are requested to read the relevant documents as a condition of using our services.
Service Level Agreement Descriptions
We provide you bilingual documents about Service Level Agreement for all Zettagrid service catalog product.
- Virtual Server
- Virtual Data Centre
- Appliances (Firewalls, Load Balancers etc)
- VM Backup
- Veeam Backup
- Veeam Replication