{"id":16859,"date":"2020-03-23T16:41:06","date_gmt":"2020-03-23T09:41:06","guid":{"rendered":"https:\/\/www.zettagrid.id\/?p=16859"},"modified":"2020-03-23T16:41:06","modified_gmt":"2020-03-23T09:41:06","slug":"how-zettagrid-works-from-home","status":"publish","type":"post","link":"https:\/\/www.zettagrid.id\/id\/news\/2020\/03\/23\/how-zettagrid-works-from-home\/","title":{"rendered":"How Zettagrid works from home"},"content":{"rendered":"

How Zettagrid works from home<\/p>\n

If you work out of a central office, you probably take the occasional day to work from home. Ordinarily, it’s a specific task that requires focus time, and to achieve this you forego some of the conveniences of a fully connected office.<\/p>\n

Traditionally in a centralised office, you have many tasks that get done by several teams using multiple systems. We take these for granted in the office but what happens when we work from home? The challenge for us was to identify and decentralise as many tasks as possible. Accomplishing this would give us flexibility in how we run the business into the future.<\/p>\n

Good luck, right?<\/p>\n

 <\/p>\n

\"luck-1\"<\/div>\n

 <\/p>\n

Balancing Act<\/strong><\/div>\n

So how did we go about achieving these tasks with the added complexity of doing it from home? It was a careful\u00a0balancing<\/strong>\u00a0act<\/strong>. We had to ensure not to overload our users with too many new practices and to introduce things slowly and not in a big bang.<\/p>\n

At a high level, we had to do the following:<\/p>\n

    \n
  1. Deliver exceptional customer support and service.<\/li>\n
  2. Maintain our 8 Edge Cloud locations across Australia, Singapore, and Indonesia.<\/li>\n
  3. Market and sell our existing offerings<\/li>\n
  4. Develop and deploy new products and features.<\/li>\n
  5. Deliver all back-office functions required for Finance, HR, Payroll and ICT.<\/li>\n
  6. Do it\u00a0100%<\/strong>\u00a0from home.<\/li>\n<\/ol>\n
    Legacy<\/strong><\/div>\n

    Don’t get me wrong. There is nothing wrong with\u00a0legacy<\/strong>. It works, but over time you have to support, maintain, upgrade, and integrate with new systems. At some point in time, you ask yourself, “Am I spending more time maintaining our systems than running our business?”<\/p>\n

     <\/p>\n

    \"legacy\"<\/div>\n

     <\/p>\n

    Our strategy was to move systems to hosted subscription services wherever possible. If that was not possible, then to run the services in repeatable and scalable solutions that are also used by our customers.<\/p>\n

    We had to deal with several on-premise and legacy systems:<\/p>\n