How Zettagrid works from home

How Zettagrid works from home

If you work out of a central office, you probably take the occasional day to work from home. Ordinarily, it’s a specific task that requires focus time, and to achieve this you forego some of the conveniences of a fully connected office.

Traditionally in a centralised office, you have many tasks that get done by several teams using multiple systems. We take these for granted in the office but what happens when we work from home? The challenge for us was to identify and decentralise as many tasks as possible. Accomplishing this would give us flexibility in how we run the business into the future.

Good luck, right?




Balancing Act

So how did we go about achieving these tasks with the added complexity of doing it from home? It was a careful balancing act. We had to ensure not to overload our users with too many new practices and to introduce things slowly and not in a big bang.

At a high level, we had to do the following:

  1. Deliver exceptional customer support and service.
  2. Maintain our 8 Edge Cloud locations across Australia, Singapore, and Indonesia.
  3. Market and sell our existing offerings
  4. Develop and deploy new products and features.
  5. Deliver all back-office functions required for Finance, HR, Payroll and ICT.
  6. Do it 100% from home.

Don’t get me wrong. There is nothing wrong with legacy. It works, but over time you have to support, maintain, upgrade, and integrate with new systems. At some point in time, you ask yourself, “Am I spending more time maintaining our systems than running our business?”




Our strategy was to move systems to hosted subscription services wherever possible. If that was not possible, then to run the services in repeatable and scalable solutions that are also used by our customers.

We had to deal with several on-premise and legacy systems:

  • Operations Center
  • Phone system
  • Mail
  • File system
  • Instant messaging
  • Tasking and Wiki
  • Financial & HR systems

The Move


We had to manage change with people and ensure that they are not doing too many new things. People need to get used to doing things a different way. It takes 21 days for a habit to form, perhaps it takes that long for each task to become less foreign to individuals? When we embarked on such a transformation, we knew the move would take time. The key was to get started and progress to each task and try to overcome and obstacles quickly.

What we found that when presented with all the information, people were willing to learn and try new things. They need support around them to guide them on their journey.


When things are decentralised one of the main concerns is security. How were we going to secure our data and protect our workforce? At a minimum, we enabled multi-factor authentication across all applications. When accessing our secure systems, we use a monitored VPN to encrypt all traffic. On top of that, as we are ISO 27001 and PCI DSS accredited, we made sure we followed the prescribed controls for access to our systems.

The Opportunity

The March 2020 COVID-19 outbreak created the “opportunity“. The decisive push we needed to complete our most stringent test. A full system test with everyone, including all backend systems working 100% from home.

When we decided to do a full test run, we had everything ready to go except the operations centre. As there are phone numbers and other networking complexity required, this was the last thing we did.




We prepared, and on Friday the 13th of March 2020 we switched over. Success! Although it felt like an anti-climax. Everything just worked. People were able to make calls and have meetings. Customers were able to be supported.

What We Learnt

Communication is vital here. The team need to know how to react. When the individual is isolated, who do they call? What do they do when something doesn’t work. We tend to assume these things in a central office but isolated and at home, everything amplifies.

Even though the project has taken over 12 months technology still moved faster than our team people don’t start adapting till they are using it, or until it affects them.

In times like this, three month adjustment periods are now a week or matter of days. Don’t wait around, jump in, try, adjust.




Many were under-prepared logistically for working multiple days at home.

Things such as:

  • proper seating
  • extra monitors
  • headphones
  • cameras
  • internet connections
  • working wifi
  • a room to work in
  • proper desks

These things are all common sense, but unless you are put into this situation daily, you tend to skip over them.

This was our WFH story. If we can help and lend you any of our expertise, please send reach out. If you want to share your account, please do share as we love to hear our others have adapted and changed.

And if you need more informations about us, don’t be hesitate to contact us! We’ll always be available for you 24/7. Also get connect with us on our LinkedIn for updated news!

Stay safe, stay hygiene, and stay at home!

Getting Know More About Virtual Server and Virtual Data Center


Virtual Server Virtual Data Center

Getting Know More About Virtual Server and Virtual Data Center

Not sure if your business needs to use a virtual private server (VPS) or a virtual data center (VDC)?

While the two are related, they are not the same thing. Both a VPS and VDC are invaluable tools for businesses of all sizes, from small organisations looking for an affordable and secure server to suit their unique needs, to growing and enterprise-level organisations that require maximum scalability and flexibility.

Both make the computing power of an outside server accessible, empowering business IT teams to do more regarding security, functionality and development.

Today, it’s no longer necessary to spend large sums on a physical data center. Virtual private servers and virtual data center are two of the most efficient resources businesses have available to them to harness the power of virtual computing power and data storage.

Where the distinction between VPS and VDC lies is in the scope of what they offer.

What is a Virtual Private Server used for?

A VPS can be used for a variety of purposes. It serves as an off-site, third-party hosting provider with greater security and flexibility than you’d get with something like shared hosting. When you sign up for a virtual private server, you’re basically getting a remote computer and all the dynamic functioning that comes with it.

It can be used for:

  • Running websites
  • Hosting business files and media
  • Testing new components as well as server setups that aren’t yet live

The advantages of a VPS are that it offers a lot of the resources modern organisations require to offer a professional user experience. For example, with CPU and RAM, a website run from a VPS will be more responsive than one run from a shared hosting service.

It is also a secure option. VPS has what is known as sandbox security. This means no one can go in and hack your user information and data files as the server is its own separate entity within the cloud environment. Understanding how critical data security is to today’s organisations, Zettagrid utilises three levels of electronic security, physical security, network separation, and server and storage data.

We also make our VPS services fully customisable to make your life that much easier. You can choose your operating system, set your own levels of CPU, RAM, storage, Internet data, speed, and set up your location. Then, you can install whatever applications your business needs rather than being stuck with pre-determined applications.

A VPS will have a limited number of users, which means it is limited in scalability and may not offer enough for more dynamic organisations – or for those on a fast growth track.

This is where virtual data centres come in to save the day.

What Is a Virtual Data Center Used For?

Just as a physical data building would house numerous racks containing servers, a virtual data center is a virtual location that houses numerous virtual servers. It offers a pool of virtualised resources, which are then available to only a single user – your business. This means instead of one virtual operating system, you have an entire virtual environment that contains many virtual servers.

A VDC is designed to meet the needs of enterprise-level organisations. It is essentially a management environment. Leverage it for all it’s worth, and your IT team can do just about anything within a secure, scalable, stunningly flexible environment.

We take customisation a few steps further than what most people expect from a VDC. For instance, you can customise your virtual servers, so they match exactly what you need. This allows businesses to save on IT costs by only paying for what you use – yet you are already set up to scale when your organisation demands growth and greater functionality.

A VDC also serves as a source of backup and replication. With Zettagrid, you can choose from different VM backup and replication options depending on what you need to meet compliance and retention requirements.

We also make managing your VDC a breeze with plenty of real-time and historical metrics and optional advanced portal features with VMware and vCloud Director. The idea is for you to be in complete control, so you can get the most out of your virtual servers and offer the seamless, flawlessly secure private, public, or hybrid cloud environment for all your users.

If you are still curious about the differences between VPS and VDC you can contact us here

Invitation Zettagrid Partner Enablement

Invitation Zettagrid Partner Enablement

Partner Enablement

It is true that this rapid technological innovation era could be beneficial for enterprises. However, they are also should be aware that virus attack, outages, and unintentional data loss still haunting their business continuity. This situation forcing them to creates Disaster Recovery plan including investing their IT to the cloud.

Zettagrid cordially invite you to our Partner Enablement in collaboration with Veeam to give you more insight on how to accelerate your customer journey with Cloud Disaster Recovery.

Event Details

Thursday, 12 March 2020

14.00 – 17.00 WIB

CoHive Coworking and Office Space

Plaza Kuningan, Menara Selatan, 9th Floor

Jl. H. R. Rasuna Said Kav C11-14, RT.2/RW.5, Karet Kuningan, Jakarta,

South Jakarta City, Jakarta 12940

Register and secure your place now! only limited seats available. Click here for the event registration.

For further information please contact us at or call us +62-811-283878.

We look forward to seeing you there,

Zettagrid Indonesia Team

Improve Your On-premises Data Center with Virtual Datacenter

Virtual Datacenter

Improve Your On-premises Data Center with Virtual Datacenter

Virtual Data Center (VDC) is a collection of cloud resources that replace the need for your business to own and operate your own data centre. Rather than relying on physical servers to protect your applications, now you can have virtual servers, that providing you flexibility to scale up as your business needs expand.

Businesses of all sizes, especially small-to-medium sized businesses (SMEs), struggle with knowing how to manage their applications properly. Servers require climate controlled environments to function properly and often need IT professionals to manage their interface with the rest of the company assets. With Zettagrid Virtual Data Centers (VDC), you can build and manage hundreds of virtual servers in a secure private, public or hybrid cloud environment from our easy to use platform.

If you are planning to improve your on-premises Data Center with Virtual Datacenter (VDC), here are the benefits of Zettagrid VDC for your business that you need to know:

  1. Local Data & Support: Our geo-diverse architecture and fully independent zones in Jakarta, Australia, and Singapore allow you to store and secure your data in Indonesia, Australia, or Singapore. Zettagrid team can be found across Regional, helping your business to expand and grow with VDC, where just a phone-call away.
  2. Easy Management: We’ve built a simple portal that you’ll have up and running in minutes. If you need more advanced features you can access VMware® vCloud Director. VDC simplifies cloud computing infrastructure, making it easy for your business to store and secure data,
  3. Simple Billing: Unlike other providers, we don’t charge for IOPs, Reads/Writes, PUTs, GETs and all the other nasty hidden fees you may experience with others. We deliver one fixed monthly charge for your cloud, with no contract agreements, so you know you can cancel services when necessary, or if they are not working for your business.
  4. Fully Customised Sizing: When you purchase your own equipment, it can be easy to get too much or not enough computing power and storage space. With some VDCs, you end up paying for a standard amount of storage, even if it is more than what you need. With Zettagrid, you get fully customised storage space, so you only pay for the resources you are going to use.

Let us to help you to simplify your complex IT world by using our Virtual Datacenter. Contact us here for more information.

Zettagrid Indonesia 3rd Anniversary Promo

3rd Anniversary Zettagrid Indonesia

Zettagrid Indonesia 3rd Anniversary Promo

Let’s make this year to be the year of excellent for your business together with us and join our 3rd Anniversary Special Promo.

Start your cloud journey with us by subscribe Anniv Combo A package start from IDR50k/day for Virtual Datacenter + VDC Backup product. You can also protect your data with DR protection by subscribe Anniv Combo B package start from IDR 250K/Day. Here are for the promo details:

Anniv Combo A

Start your cloud journey with us with VDC + VDC Backup packages

Get 2.0 Ghz, 2GB RAM, 100GB SSD, and 500GB VDC Backup with only IDR 50K/Day

This promo is already include

  • LinuxOS
  • 1 unit IP Public
  • Daily Backup 1 VM + Storage 500GB
  • Internet Data 3TB
  • High Availability Platform
  • High speed bandwidth local up to 10Gbps
  • SLA 99,9% with credits
  • Free Cloud Consultation
  • Free Onboarding Training
  • Availability zone in Indonesia
  • Minimum contract for 1 year
  • Annual Payment in advanced
  • Promo apply from 20 February – 12 March 2020
  • Promo apply only for new VDC purchase
  • Promo can’t be combine with other products or offer

Anniv Combo B

Own your Virtual Datacenter and get protected with Disaster Recovery Protection. Pay only IDR 250k/Day, and you will get 8.0 Ghz, 16GB RAM, 500GB SSD, and 2 VM DR Protection.

This promo is also include

  • LinuxOS
  • 1 unit IP Public
  • Disaster Recovery Protection for 2 VM
  • Internet Data 3TB
  • High Availability Platform
  • High speed bandwidth local up to 10Gbps
  • SLA 99,9% with credits
  • Free Cloud Consultation
  • Free Onboarding Training
  • Free Testing Disaster Recovery
  • Availability zone in Indonesia
  • Minimum contract for 1 year
  • Annual Payment in advanced
  • Promo apply from 20 February -12 March 2020
  • Promo apply only for new VDC purchase
  • Promo can’t be combine with other products

Subscribe now! This promo only lasts from 20 February – 12 March 2020. Contact us at or call +62-21-2789-9962 for more information or click this link.




MyAccount Update 61 Release Notes

My Account Update

MyAccount Update 61 Release Notes

See below for the public release notes for Release 61


  • Improved Password Retrieval System
  • Improved Validation on adding zero licence to cart
  • VPS console now opens in a new tab
  • Automated Volume Discounting
  • Ability to create new cart when editing a saved order


  • Veeam Replication Catalog Page new failed over boostrap card container
  • Resizing VDC allows zero Internet Traffic
  • Account Login pop up appeared on the account creation page
  • Back button now works in new purchase page
  • Veeam Cloud Connect Backup order form fixes

Upcoming Improvements

  • Enhanced MyAccount MFA
  • Veeam Availability Console Release

For more information, do not hesitate to contact us here

The Five Leading Causes of Data Loss


Data Loss

The Five Leading Causes of Data Loss

Remember how it feels when you accidentally deleted important data? Or when your PC was suddenly broken? Losing important data is the worst nightmare you can get in this digital age, not to mention if those data belong to your business.

Of course, there might be some ways to get back your data when you unintentionally delete your data. And often time, those process are meant to be done by professional, with no guarantee that everything can be recovered.

These are five leading causes of data loss you should know:

  1. Hardware or System Malfunctions

It has been observed that most of the data losses occur due to hardware or system malfunctions. Hard drive failure is the common cause of data loss. Hard drives are the flimsiest parts of a system. Most of the hard disk failure occurs due to mechanical issues, human mishandling, overheats, sudden power failure, liquid damage, etc. Hence, to prevent it from damage, one should keep the computer dust free and using an uninterrupted power supply to reduce the risk of data loss because of power failure.

  1. Power Outage

Certainly, a power failure can halt business operations significantly. A sudden shutdown due to an abrupt power outage can damage your hard drive which could lead to inaccessibility of your essential data. Thus, to avoid data loss situation, it is advised to use a generator or a backup battery to protect your system during a power outage.

  1. Human Errors

Another cause of data loss is human errors. For instance, when someone in your company unintentionally deleted files or folders. Sometimes, users delete some important files such as system registry settings, alteration OS files location or attribute, etc.

  1. Malware attack

There are various kind of viruses which could attack computers every day. Being connected to worldwide network has many advantages; however, it opens computers to many serious risks. Virus attack could impact your computer performs, even worst it can steal your important data too. Imagine your client databases, technical inventions, industrial information, or any data that have serious monetary value get damaged or stole by a hacker. That’s why it is important to have your backup data.

  1. Natural Disasters

Who can be blame if your office or your data center got flooded? Or if your building burnt down along with your data storage. Having regular backups and keeping them in various locations sometimes makes tremendous difference. Do not let accidents hit you unexpectedly, make backups of your data now.

Cloud Backup from Zettagrid provides solution to these 5 causes of Data Loss. You can quickly recover your data when you need to. Cloud Backup makes it easy for you to extend your Veeam Backup infrastructure into the cloud.  Interested in backup your data to Zettagrid? Contact Us Here


Sources: Imobie

Zettagrid Cloud Talk 2020 Event Highlights

Zettagrid Cloud Talk 2020 Event Highlights

Zettagrid Cloud Talk 2020

Zettagrid Indonesia successfully held its first event in 2020 called “Zettagrid Cloud Talk 2020: Seamlessly Automated Your Cloud Backup”. This event held on 23 January 2020 at CoHive 101, Kawasan Mega Kuningan, Jakarta. Zettagrid Cloud Talk is an event series that created to keep its audiences update on Zettagrid latest technology and growth. In collaboration with Veeam, Zettagrid hopes that it will bring insights about the importance of cloud backup for people business in this digital era.

Zettagrid Cloud Talk 2020

On this event, Country Manager of Zettagrid Indonesia, Reza Kertadjadja mentioned that 2019 been a busy year for Zettagrid Indonesia as its company joined with several IT communities and held several events from local to International events such as Veeam Solution Day Singapore 2019. Reza also mentioned that Zettagrid Indonesia remain to grow every year and currently has 150 clients.

Zettagrid Cloud Talk 2020

On the other hand, Dolly Indra GM Sales of Zettagrid Indonesia updated that in 2020, Zettagrid will released several new products, that is currently under development by Zettagrid team. The three new products include; Veeam Availability Console, VMware vCloud Availability, and Container Service Extension (Kubernetes).

Zettagrid Cloud Talk 2020

Thanks to Mr. Santoso Gunawan from PT. Apexindo Pratama Duta Tbk who’s spare his time to shared insights about his experiences in using Veeam cloud connect backup and replication product in Zettagrid cloud.

Newin Atmarumeksa as Technical Consultant Veeam Indonesia explained about Veeam V9.5 features and give a little sneak peak about Veeam 10. He ended with questions and answers session that catch the audience attention.

Last but not least, Zettagrid Indonesia Customer Success Lead, Novia Kurniasih explained about the strategy to designing backup. Starts from determine what data that has to be backed up until the test and monitor backup system steps. She also revealed some of her customer’s study cases that using Veeam Backup and Replication.

Thank you for all attendees for your participation at Zettagrid Cloud Talk 2020. Hope this event could be beneficial for your work and business. If you have more questions or interested in our products contact us here at or call us at +6221 2789 9962.

Getting Know More About RPO and RTO


Getting Know More About RPO and RTO

Downtime can be a big problem if you are running a critical business operation. It’s something that could happened at any time, might cause lost revenue and even your customer. Cybercrimes, power outage, fire, flood, or earthquake are just several events that may cause downtime and data loss. To have a sustainable business, you need to prepare yourself. One important thing to have is a solid Business Continuity and Disaster Recovery (BCDR) plan.

Recovery Point Objective (RPO) and Recovery Time Objective (RTO) are two important parameters that could define BCDR plan. So, what is RPO and RTO?


Recovery Point Objective (RPO) is focused on data and your company loss tolerance in relation to your data. RPO limits how far to roll back in time and defines the maximum allowable amount of lost data measured in time from a downtime to the last valid backup.

For instance, in financial business, one hour of data loss could be a disaster as they operate live transactions. Another example is when you are running an e-commerce/marketplace business, one hour you lose your data, you might be lost your orders and your potential customers. RPO is about how much of data that you willing to lose before it affects your work when your systems are crashes.

On the other hand, Recovery Time Objective (RTO) is focused on downtime and how long it takes to recover after a disaster happened. For example, in a ride hailing business, how long it takes for an app to back to normal after a downtime is critical because a minute you got downtime, you might missed a lot of orders from your customers and end up they will choose another ride hailing app to provide their needs.

Zettagrid Indonesia delivers a comprehensive business continuity and disaster recovery solutions that provide data recovery, fault tolerance and high availability. We making disaster recovery easier and financially friendly by offering varieties of DR solutions that suit with your business needs. Contact us at for more information.


Sources:, Veeam