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How Zettagrid works from home

How Zettagrid works from home

If you work out of a central office, you probably take the occasional day to work from home. Ordinarily, it’s a specific task that requires focus time, and to achieve this you forego some of the conveniences of a fully connected office.

Traditionally in a centralised office, you have many tasks that get done by several teams using multiple systems. We take these for granted in the office but what happens when we work from home? The challenge for us was to identify and decentralise as many tasks as possible. Accomplishing this would give us flexibility in how we run the business into the future.

Good luck, right?

 

luck-1

 

Balancing Act

So how did we go about achieving these tasks with the added complexity of doing it from home? It was a careful balancing act. We had to ensure not to overload our users with too many new practices and to introduce things slowly and not in a big bang.

At a high level, we had to do the following:

  1. Deliver exceptional customer support and service.
  2. Maintain our 8 Edge Cloud locations across Australia, Singapore, and Indonesia.
  3. Market and sell our existing offerings
  4. Develop and deploy new products and features.
  5. Deliver all back-office functions required for Finance, HR, Payroll and ICT.
  6. Do it 100% from home.
Legacy

Don’t get me wrong. There is nothing wrong with legacy. It works, but over time you have to support, maintain, upgrade, and integrate with new systems. At some point in time, you ask yourself, “Am I spending more time maintaining our systems than running our business?”

 

legacy

 

Our strategy was to move systems to hosted subscription services wherever possible. If that was not possible, then to run the services in repeatable and scalable solutions that are also used by our customers.

We had to deal with several on-premise and legacy systems:

  • Operations Center
  • Phone system
  • Mail
  • File system
  • Instant messaging
  • Tasking and Wiki
  • Financial & HR systems

The Move

change

We had to manage change with people and ensure that they are not doing too many new things. People need to get used to doing things a different way. It takes 21 days for a habit to form, perhaps it takes that long for each task to become less foreign to individuals? When we embarked on such a transformation, we knew the move would take time. The key was to get started and progress to each task and try to overcome and obstacles quickly.

What we found that when presented with all the information, people were willing to learn and try new things. They need support around them to guide them on their journey.

Security

When things are decentralised one of the main concerns is security. How were we going to secure our data and protect our workforce? At a minimum, we enabled multi-factor authentication across all applications. When accessing our secure systems, we use a monitored VPN to encrypt all traffic. On top of that, as we are ISO 27001 and PCI DSS accredited, we made sure we followed the prescribed controls for access to our systems.

The Opportunity

The March 2020 COVID-19 outbreak created the “opportunity“. The decisive push we needed to complete our most stringent test. A full system test with everyone, including all backend systems working 100% from home.

When we decided to do a full test run, we had everything ready to go except the operations centre. As there are phone numbers and other networking complexity required, this was the last thing we did.

 

Covid-19

 

We prepared, and on Friday the 13th of March 2020 we switched over. Success! Although it felt like an anti-climax. Everything just worked. People were able to make calls and have meetings. Customers were able to be supported.

What We Learnt

Communication is vital here. The team need to know how to react. When the individual is isolated, who do they call? What do they do when something doesn’t work. We tend to assume these things in a central office but isolated and at home, everything amplifies.

Even though the project has taken over 12 months technology still moved faster than our team people don’t start adapting till they are using it, or until it affects them.

In times like this, three month adjustment periods are now a week or matter of days. Don’t wait around, jump in, try, adjust.

 

learnings

 

Many were under-prepared logistically for working multiple days at home.

Things such as:

  • proper seating
  • extra monitors
  • headphones
  • cameras
  • internet connections
  • working wifi
  • a room to work in
  • proper desks

These things are all common sense, but unless you are put into this situation daily, you tend to skip over them.

This was our WFH story. If we can help and lend you any of our expertise, please send reach out. If you want to share your account, please do share as we love to hear our others have adapted and changed.

And if you need more informations about us, don’t be hesitate to contact us! We’ll always be available for you 24/7. Also get connect with us on our LinkedIn for updated news!

Stay safe, stay hygiene, and stay at home!

APTIKNAS IoT & Cyber Security Strategy 2020 Highlights

APTIKNAS IoT & Cyber Security Strategy 2020 Highlights

Here are some highlights from our last showcase at IoT and Cyber Security Strategy 2020 event that held by APTIKNAS on 12 December 2019 at Hotel Santika Hayam Wuruk. We were happy to shared you why cloud computing is important for your business right now and why you should not be afraid to store your data on the cloud. Backup your data on the cloud is safety as you backup your phone or mail data that you usually use in your daily life. In Zettagrid Indonesia, we provide cloud with layered of security system, so you don’t need to be worry and wondering is it safety or not to backup your data on the cloud. Thus, according to a Friday report from the Cloud Security Alliance, nearly 70% of enterprise organizations are currently migrating data for enterprise resource planning (ERP) applications to the cloud. As you can see from this report, many enterprise currently start to move their data to the cloud. So, when you will start your cloud journey with Zettagrid Indonesia?

APTIKNAS IoT and Cyber Security Strategy 2020

APTIKNAS IoT and Cyber Security Strategy 2020

 

APTIKNAS IoT and Cyber Security Strategy 2020

APTIKNAS IoT and Cyber Security Strategy 2020

APTIKNAS IoT and Cyber Security Strategy 2020

See you on the next event! If you want to know more about us, you can contact us here

Promo Akhir Tahun Gratis 2 Bulan

Promo Akhir Tahun

Promo Akhir Tahun Gratis 2 Bulan

Penyedia layanan cloud computing Zettagrid  Indonesia, kini resmi hadir di Surabaya! Sebelumnya Zettagrid Indonesia telah memenuhi kebutuhan pelanggan cloud di Jakarta. Melihat antusiasme pelanggan yang cukup tinggi, Zettagrid Indonesia membuka kantor cabang baru di Surabaya yang di harapkan dapat memberikan solusi bagi infrastruktur IT pada bisnis anda khususnya untuk anda yang berada di daerah Surabaya dan sekitarnya. Saat ini Zettagrid Indonesia telah memiliki 2 availability zone di Indonesia.

Untuk merayakan kehadiran Zettagrid Indonesia di Surabaya sekaligus promosi akhir tahun, kami memberikan penawaran GRATIS 60 Hari untuk produk VDC Backup dan Veeam Backup. Promo ini dapat anda dapatkan dengan berlangganan minimum satu tahun. Promo ini hanya berlaku pada area Surabaya dan sekitarnya.

Ayo, tunggu apa lagi! Mulailah beralih ke layanan cloud Zettagrid Indonesia untuk memudahkan bisnis anda! Untuk info lebih lanjut, anda dapat menghubungi kami disini atau hubungi Sales Representative kami di area Surabaya; Yogie +62 812-3384-6878 atau email di sales@zettagrid.id

Thank You Veeam Solution Day Singapore

Thank You Veeam Solution Day Singapore

Zettagrid successfully joined Veeam Solution Day 2019 – Singapore as Cloud Partner Sponsor. This event was held at Mandarin Orchard Singapore, 31 October 2019. We are excited to announce our new availability zone that will be launch in this November through our Live Classroom that presented by Zettagrid Singapore Account Excecutive, Gordon Salvage.

Thank you Veeam for invited us to join this event and all participants that come along way to our booth! We could not wait to simplify your cloud experience, Singapore. Here are some highlights from yesterday event, enjoy!

Veeam Solution Day Singapore

Veeam Solution Day Singapore

 

Veeam Solution Day Singapore

Veeam Solution Day Singapore

Veeam Solution Day Singapore

Veeam Solution Day Singapore

Veeam Solution Day Singapore

If you need more information about our new availability zone in Singapore, do not hesitate to contact us here.

See you on the next event!

We Are Expanding: Three New Availability Zones

Zettagrid Expanding

We Are Expanding: Three New Availability Zones

As part of our continued expansion across Australia and South East Asia, we are delighted to announce that we will be opening new availability zones in SingaporeAdelaide and Brisbane in November 2019.

All cloud products will be available from launch, which means you will have access to VPS, Virtual Data Centre (VDC), VDC Backup, Veeam Cloud Connect/Replication and SecondSite DRaaS in every zone.

We will announce the public availability of each new zone in the coming weeks, at which time the zone will be available for immediate use on our website.

Along with our zone expansion we have also recently opened new offices in Melbourne and Sunnyvale, California to help support our customers in those locations.

It is certainly an exciting time here at Zettagrid with so much expansion occurring. All our growth has all been driven by fantastic customers like you and we really appreciate you taking this journey with us.

For further information please contact us here. We are looking forward to Simplify your cloud experience!